Frequently Asked Questions
How quickly do you ship out orders?
All orders are processed within 2-3 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you.
Photo Sharing
We love when you share our photos! When starting this business, we had to research what is socially responsible and respectful of others’ proprietary photos. Ensure @crystallogicshop credit is clearly given and clickable in the caption. All photos are protected by the Digital Millennium Copyright Act of 1998 and are the property of Crystal Logic Shop LLC.
Do you offer a gift wrapping and packaging option?
At this time we do not offer a gift wrapping option.
Do you offer wholesale prices?
We try to offer our best prices everyday. We combine this with fast and low-cost shipping. Generally we do not offer prices below those shown on the site.
Do you accept custom orders?
At this time we do not accept custom orders.
Do you offer free shipping?
We are proud to offer FREE shipping for any order over $75 in the US ONLY.
What happens if my item does not arrive?
Your order will always include a tracking number. If tracking does not show the item is successfully delivered to you, we will refund or replace - your choice. However, if tracking shows a delivery confirmation, a refund or replacement will not be available.
There was a discrepancy with my order - what should I do?
Any issue or discrepancy with your order must be brought to our attention within 4 days of delivery so it can be promptly investigated, as our policy is to always try to make our customers happy. All returns and exchanges must be requested within 10 days. (See our Return Policy page: click here)
Crystal Safety
In general, working with crystals is relatively safe. It’s always a great idea to do your research when adding a new crystal to your collection for how to safely handle it. Some crystals naturally contain toxic elements (such as aluminum, copper, sulfur, fluorine, strontium, or asbestos) and advise you to wash your hands after use. For example, Turquoise, Chrysocolla, and Larimar contain copper, but so do pennies. Use your own discretion and create a safe practice that works best for you.
Crystals are not toys
Some products may contain small parts not suitable for children under three years of age.
Disclaimer
The statements on this site have not been approved by the Food and Drug Administration.
Any information that may be found anywhere on this site is not presented as a substitute, nor intended to be a substitute for medical advice, treatment or diagnosis.
We feel that crystals can complement other therapies and support energetic well being. Their alleged properties are gathered from writings, books, folklore, and many other sources. They are dependent upon the attitude and beliefs of the individual.
Crystals should not be used as a replacement for medical treatment. For medical advice, please consult a licensed healthcare specialist.