Returns & Exchanges Policy
No two crystals are alike and, unless specified, we will intuitively select your crystal. With that in mind, we want you to be happy with your purchase.
Returns & Exchanges are accepted within 10 days of receipt for items that are in its original conditions, unworn, and in the original packaging. You can return your product for store credit, a different product, or a refund to the original payment method.
Conditions of return:
To initiate a return, please complete the following steps:
- Reply to your order confirmation email (from info@crystallogicshop.com) to request which products you would like to return
- Print the prepaid return shipping label that you will receive by email
- Send all items back to us using the label provided
If the item is not returned in its original condition, the buyer is responsible for any loss in value. Only refunds for products will be given.
Please note the following exceptions to our return and refund policy:
- Discounted items are final and cannot be returned or exchanged
- Personalized products
- Gift Cards
To ensure a successful return, please make sure that your product is in as-new condition. Returns must be made in the original packaging.